Refund and Returns Policy for QuickTopic

Effective Date: December 9, 2024

At QuickTopic, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help. Our Refund and Returns Policy outlines the process for returning items and receiving refunds. Please read this policy carefully to understand your rights and responsibilities.

1. Returns

You can return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have proof of purchase, such as an order confirmation email or receipt.

Some items may not be eligible for return, including:

  • Customized or personalized products
  • Perishable goods, such as food or flowers
  • Gift cards
  • Downloadable software products

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please note that it may take some time for your refund to appear on your bank or credit card statement, depending on your payment provider.

Refund Processing Time:

  • Credit Card Payments: Typically 5-7 business days
  • Bank Transfers: Typically 7-10 business days
  • Other Payment Methods: Varies depending on the payment provider

3. Exchange Policy

If you would like to exchange an item for a different size, color, or model, you may do so within 30 days of receiving your order, as long as the item is in its original, unused condition. Please contact our customer service team to initiate the exchange process. You may be required to pay for the return shipping costs for exchanges.

4. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@quicktopic.click to initiate the return process. Please include your order number and a description of the item you wish to return.

  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number. Please write this number clearly on the package when returning the item.

  3. Ship the Item: Send the item back to the following address:

    QuickTopic
    4599 Thorn Street, Garden Grove, California, United States

    We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee we will receive your returned item.

  4. Processing Your Return: Once your return is received and inspected, we will notify you of the status of your refund or exchange.

5. Non-Refundable Fees

Please note that shipping fees, handling fees, and other related costs are non-refundable, unless the return is due to a mistake made by QuickTopic or a defective product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@quicktopic.click. We will provide instructions on how to return the item for a full refund or replacement. We may ask for pictures of the damaged or defective product to help expedite the process.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders are processed quickly, and once they are shipped, we cannot cancel them. If your order has not been processed, we will issue a full refund.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, please contact us: